Reports to:    Customer Service Manager

Our Client, a SACCO is looking for a proactive individual to join the team in the position of Customer Service Officer.

KEY RESPONSIBILITIES:

• Handle all inquiries through the phone, email, online chats, letters, and physical visits by members and potential members.
• Register new members, process all the required documentation, and input the information into the Sacco System
• Direct all queries to the relevant staff, follow up and give feedback to members
• Maintain a clean and updated database of members’ records
• Ensure timely, accurate, and efficient flow of information to and from members of the Sacco in Kenya and the Diaspora
• Maintain a log of members’ complaints, follow up to ensure timely resolution of the complaints, and provide feedback to the members

MINIMUM REQUIREMENTS:

• Bachelor’s degree in Public Relations or Marketing from a recognized University
• Minimum of 2 years professional experience working in Sacco
• Excellent Communication and Interpersonal skills, including the capacity to converse warmly and effortlessly with members
• Good computer, presentation, and organization skills.
• Ability to multi-task, prioritize and manage time effectively
• Integrity and professionalism.

NB: Flexi Personnel does not charge candidates for job placement