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    Safety, Health, Environment, and Quality (SHEQ) / International Research Institution- INGO

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  • PROCUREMENT OFFICER

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  • GRANTS OFFICER

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  • BUSINESS DEVELOPMENT MANAGER.

    Business Development / International Research Institution- INGO

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  • ASSISTANT PROCUREMENT OFFICER

    Procurement / International Research Institution- INGO

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  • Customer Service Officer
    Nairobi,
    Closing Date: 31/03/2022
    Closed
    Publish Date: 21/08/2024

    Reports to:    Customer Service Manager


    Our Client, a SACCO is looking for a proactive individual to join the team in the position of Customer Service Officer.


    KEY RESPONSIBILITIES:


    • Handle all inquiries through the phone, email, online chats, letters, and physical visits by members and potential members.
    • Register new members, process all the required documentation, and input the information into the Sacco System
    • Direct all queries to the relevant staff, follow up and give feedback to members
    • Maintain a clean and updated database of members’ records
    • Ensure timely, accurate, and efficient flow of information to and from members of the Sacco in Kenya and the Diaspora
    • Maintain a log of members’ complaints, follow up to ensure timely resolution of the complaints, and provide feedback to the members

    MINIMUM REQUIREMENTS:


    • Bachelor’s degree in Public Relations or Marketing from a recognized University
    • Minimum of 2 years professional experience working in Sacco
    • Excellent Communication and Interpersonal skills, including the capacity to converse warmly and effortlessly with members
    • Good computer, presentation, and organization skills.
    • Ability to multi-task, prioritize and manage time effectively
    • Integrity and professionalism.


    NB: Flexi Personnel does not charge candidates for job placement