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Lagos,Nigeria
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Reports to: Customer Service Manager
Our Client, a SACCO is looking for a proactive individual to join the team in the position of Customer Service Officer.
KEY RESPONSIBILITIES:
- Handle all inquiries through the phone, email, online chats, letters, and physical visits by members and potential members.
- Register new members, process all the required documentation, and input the information into the Sacco System
- Direct all queries to the relevant staff, follow up and give feedback to members
- Maintain a clean and updated database of members’ records
- Ensure timely, accurate, and efficient flow of information to and from members of the Sacco in Kenya and the Diaspora
- Maintain a log of members’ complaints, follow up to ensure timely resolution of the complaints, and provide feedback to the members
MINIMUM REQUIREMENTS:
- Bachelor’s degree in Public Relations or Marketing from a recognized University
- Minimum of 2 years professional experience working in Sacco
- Excellent Communication and Interpersonal skills, including the capacity to converse warmly and effortlessly with members
- Good computer, presentation, and organization skills.
- Ability to multi-task, prioritize and manage time effectively
- Integrity and professionalism.
NB: Flexi Personnel does not charge candidates for job placement