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Administration and Logistics / International Humanitarian Organization
Nairobi,Kenya
ClosedBusiness Development / Insurance
KAMPALA,Uganda
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KAMPALA,Uganda
ClosedBusiness Development / Insurance
KAMPALA,Uganda
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Thika,Kenya
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Nyeri,Kenya
ClosedAnimal science / Agriculture
Mombasa,Kenya
ClosedAdministration / International Humanitarian Organization
Nairobi,Kenya
ClosedCompensation and Benefits / International Research Institution- INGO
Kilifi,Kenya
ClosedLegal / International Non-Governmental Organization- INGO
Nairobi,Kenya
Closed
Our client, a leading multinational manufacturing and supplying IT Gadgets, is seeking to recruit a Call Centre Support
Job Responsibilities
- Deliver service and support to Hikvision clients via phone call, email, remote connection such as TeamViewer.
- Identify and escalate priority issues per client specifications.
- Follow up the problem with clients to ensure it is resolved.
- Collaborate with colleagues for training and self-improvement.
- Able to do the operation training for clients
Qualification, Skill & Experience
- Good knowledge of the basic security electronics systems, especially CCTV, Access Control, Video Intercom, Intrusion alarm, Management software, etc.
- High customer and service orientation.
- Well-developed communication and analytical skills.
- Good problem-solving skills and focus on quality.
- Degree in IT or other related technical field.
- More than 2 years working experience in call center related job or equivalent.
- Will be able to speak fluent English.
- Bilingual French and English is a plus.
- Have experience working with international company.