Our client, a leading multinational manufacturing and supplying IT Gadgets, is seeking to recruit a Call Centre Support

Job Responsibilities

• Deliver service and support to Hikvision clients via phone call, email, remote connection such as TeamViewer.
• Identify and escalate priority issues per client specifications.
• Follow up the problem with clients to ensure it is resolved.
• Collaborate with colleagues for training and self-improvement.
• Able to do the operation training for clients

Qualification, Skill & Experience

• Good knowledge of the basic security electronics systems, especially CCTV, Access Control, Video Intercom, Intrusion alarm, Management software, etc.
• High customer and service orientation.
• Well-developed communication and analytical skills.
• Good problem-solving skills and focus on quality.
• Degree in IT or other related technical field.
• More than 2 years working experience in call center related job or equivalent.
• Will be able to speak fluent English.
• Bilingual French and English is a plus.
• Have experience working with international company.

NB: Flexi Personnel does not charge candidates for job placement