Yoruba Language Speaking Call Center Agents.

Location: Nairobi

Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Yoruba language speaking call center agents.

Duties and Responsibilities

• Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
• Make well balanced decisions and personally driven to be an effective advocate for our community. 
• Investigate and resolve issues that are reported on client platform such as requests for account support.
• Respond to user inquiries with high quality, speed, empathy and accuracy. 
• Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
• Identify inefficiencies in workflows and suggest solutions. 
• Recognize trends and patterns, and escalate issues outside the company policy to the global team. 

Qualifications and Experience 

• Between 21-35 years.
• Experienced English-Yoruba interpreters.
• Must be a Kenyan or legally living in Kenya.
• College education mandatory. 
• Must be currently unemployed or working as a casual.
• Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
• High affinity and cultural awareness of political/social situation regarding the relevant market/region.
• NSSF, NHIF and KRA pin is a requirement.

           NB: Flexi Personnel does not charge candidates for job placement