Our client, SUN Mobility, is a global pioneer in battery swapping technology, transforming the future of urban transportation through electric mobility. SUN Mobility’s interoperable battery-swapping technology makes EV adoption faster, cheaper, and more accessible.

Our client is backed by globally respected investors including Bosch, Vitol, Indian Oil Corporation (IOCL), and Helios Climate. With over 1.4 million battery swaps per month and the largest battery-swapping network in India, they have enabled commercial EV fleets to scale efficiently and sustainably.

As SUN Mobility launches in Kenya, their first market in Africa, they are assembling a team of go-getters and problem-solvers. This is a rare opportunity to join a globally established leader in electric mobility to drive the clean mobility revolution forward, leveraging SUN Mobility’s proven technology and extensive operational experience across continents.

SUN Mobility is looking for a motivated and technically sound Support Engineer to provide end-to-end technical support for a diverse portfolio of equipment and software applications.

JOB PURPOSE

The role involves troubleshooting, installation support, user training, and coordination with development or service teams to resolve issues quickly and effectively.

ROLES & RESPONSIBILITIES

• Provide first-line and second-level technical support for equipment, systems, and software applications.
• Troubleshoot and resolve technical issues related to hardware and application errors.
• Assist in the setup, configuration, and testing of new equipment and systems at customer sites or remotely.
• Maintain a detailed log of customer issues, actions taken, and resolution status using ticketing
• Collaborate with engineering, QA, or vendor teams for complex problem resolution or escalations.
• Deliver remote or on-site training to users on proper equipment handling and software usage.
• Support periodic updates, patches, or upgrades of systems and applications as required.
• Monitor performance and health of deployed equipment and proactively identify faults or failures.
• Follow service-level agreements (SLAs) for response and resolution time and ensure customer satisfaction.
• Prepare technical documentation, FAQs, and support materials for recurring issues.
• Participate in product testing, feedback gathering, and improvement suggestions for better user experience.
• Maintain awareness of the full portfolio of supported systems and stay updated on new feature releases or system changes.

EDUCATIONAL QUALIFICATIONS & EXPERIENCE

• Degree or Diploma in Electronics, Mechanical & Electrical Engineering or a related technical field.
• 2–5 years of experience in technical support for both hardware equipment and software applications.
• Familiarity with common diagnostic tools, remote support platforms, and service management tools
• Working knowledge of operating systems (Windows, Linux, Android), networking, and system integration.
• Ability to read and interpret technical manuals, circuit diagrams, or API documentation.
• Strong communication and problem-solving skills to support both technical and non-technical users.
• Willingness to travel to client locations when required and work in a team-oriented support environment.

All applicants are advised to adhere to the application guidelines for consideration. Only shortlisted candidates will be contacted.

NB: Flexi Personnel does not charge candidates for job placement.