Our client, SUN Mobility, is a global pioneer in battery swapping technology, transforming the future of urban transportation through electric mobility. SUN Mobility’s interoperable battery-swapping technology makes EV adoption faster, cheaper, and more accessible.

Our client is backed by globally respected investors including Bosch, Vitol, Indian Oil Corporation (IOCL), and Helios Climate. With over 1.4 million battery swaps per month and the largest battery-swapping network in India, they have enabled commercial EV fleets to scale efficiently and sustainably.

As SUN Mobility launches in Kenya, their first market in Africa, they are assembling a team of go-getters and problem-solvers. This is a rare opportunity to join a globally established leader in electric mobility to drive the clean mobility revolution forward, leveraging SUN Mobility’s proven technology and extensive operational experience across continents.

Our client is looking for a capable and experienced Service Manager / Supervisor to oversee operations across the workshop, stores/warehouse, QIS (Quick Interchange Stations), and BP (Battery Pack) Annual Maintenance Contract (AMC) services.

JOB PURPOSE

This role involves coordinating end-to-end service and maintenance workflows, managing spares and inventory, resolving field complaints, and ensuring smooth AMC execution and high customer satisfaction.

ROLES AND RESPONSIBILITIES

• Lead and manage day-to-day workshop operations for the repair of EVs, batteries, and related components.
• Supervise stores and warehouse functions including inward/outward material movement, stock accuracy, and part availability.
• Monitor the performance and uptime of QIS (Quick Interchange Stations), ensuring regular maintenance and fault response.
• Plan and execute BP AMC service schedules, battery health checks, and preventive maintenance.
• Handle customer complaints and field issues by deploying service teams and ensuring timely resolution.
• Coordinate between workshop, field service engineers, and QIS technicians for seamless service delivery.
• Track inventory levels, generate requisitions, and ensure proper documentation of parts and consumables.
• Maintain service records, AMC logs, and QIS fault/repair history for reporting and audits.
• Conduct root cause analysis of recurring complaints and implement corrective actions.
• Ensure SOPs and safety protocols are strictly followed in all service and handling operations.
• Mentor and manage service technicians, warehouse assistants, and field engineers.
• Provide regular updates to the operations head on service metrics, field performance, and AMC status.

EDUCATIONAL QUALIFICATIONS, EXPERIENCE & SKILLS

• Degree or Diploma in Mechanical, Electrical, or Automobile Engineering.
• 4–8 years of experience in service operations, warehouse supervision, or AMC handling
• Strong technical knowledge of EVs, batteries, QIS systems, and basic diagnostics.
• Experience managing teams across workshop, field, and stores operations.
• Familiarity with service documentation, warranty processes, and inventory control systems.
• Good communication, team leadership, and problem-solving skills.
• Proficient in using Excel, ERP/service management software, and mobile reporting tools

• Proficient in English and local language for field coordination

All applicants are advised to adhere to the application guidelines for consideration. Only shortlisted candidates will be contacted.

NB: Flexi Personnel does not charge candidates for job placement.