Our client, a premier safari company operating several Camps and Lodges across Kenya that offers immersive safari experiences and luxury accommodations is seeking to recruit a Camp Manager.

JOB PURPOSE

As a Camp Manager, your primary responsibility is to ensure guest satisfaction and oversee staff development within established Quality Standards. You will play a pivotal role in managing day-to-day operations, maintaining service excellence, and fostering a positive work environment for the team.

KEY DUTIES AND RESPONSIBILITIES

• Host guests within the camps to deliver on the guest promise.
• Identify training and development needs for team members and provide training to meet service standards.
• Set, document and implement standards within departments, ensuring continuous improvement through regular review and daily monitoring.
• Ensure all camp policies, procedures, operating manuals, training manuals and disciplinary codes are in place, signed and understood by staff.
• Manage staff performance and ensure that they are meeting their allocated goals and objectives.
• Facilitate career development and ensure an ongoing succession plan is implemented in consultation with Human Resource department.
• Exceed guest expectations through exceptional service delivery.
• Determine, clarify and implement company and department objectives.
• Seek and act on business feedback and results from Team leaders and Associates.
• Evaluate and review employee performance regularly.
• Make decisions aligned with policies, procedures and objectives.
• Achieve monthly and annual budgets, seeking continuous improvement.
• Maintain and improve service delivery standards.
• Foster positive relationships with suppliers and third parties.
• Stay competitive and responsive to market initiatives.
• Improve performance measuring and reporting.
• Enhance financial analysis, controls, audit capabilities and manage risks efficiently and effectively.
• Ensure productive and efficient staff management.
• Implement and conduct regular daily and weekly meetings.
• Enhance system accuracy and responsiveness.
• Support efficient daily administration and perform other duties assigned by management.

EDUCATION QUALIFICATIONS, EXPERIENCE, SKILLS, AND TRAITS

• Bachelor’s degree in Hospitality Management or related field.
• Proven experience in camp management or similar roles.
• Strong leadership and communication skills.
• Ability to manage and motivate a diverse team.
• Excellent customer service and problem-solving abilities.
• Knowledge of hospitality industry standards and best practices.
• Proficiency in MS Office and hospitality management software.
• Ability to work under pressure and meet deadlines.

All applicants are advised to adhere to the application guidelines for consideration. Only shortlisted candidates will be contacted.

NB: Flexi Personnel does not charge candidates for job placement