ATS - Applicants Tracking System

Simply Intuite.

Battery Swapping Station Supervisor

FullTime Kenya, Nairobi Posted 09/05/2024, 2 weeks ago

Industry: Manufacturing

Role: Operational and Managerial

Salary Range: Confidential

Closing: 22/05/2024

Client: Confidential

Our client, a leading automotive manufacturer in Electric 2&3 Wheelers offering continued renewable energy technology solutions through excellent customer service is seeking to recruit a Battery Swapping Station Supervisor.


As a Battery Swapping Station Supervisor, you will oversee the operations and customer service experience at the swapping stations ensuring safety, quality service delivery, and operational excellence at the assigned stations.



  • Conduct safety assessments and implement preventive measures to ensure a secure charging environment.

  • Ensure satisfactory customer service at the swapping station.

  • Handle customer escalations related to swapping station operations, executive interactions, battery issues and payments.

  • Monitor and maintain Escalation TAT% (Turnaround Time) Targets.

  • Create and manage executive rosters for weekly and monthly shifts.

  • Monitor daily attendance of executives.

  • Plan and execute additional safety responsibilities for the swapping station.

  • Conduct weekly and monthly audits of station assets.

  • Generate daily reports including consolidated attendance, power consumption, faulty battery instances, logistics, swap count, and shift summaries.

  • Motivate and brief the team weekly to enhance service quality and efficiency.

  • Conduct quality checks on station operations during daily visits.

  • Ensure optimal station productivity for the assigned location.

  • Facilitate necessary training for swap executives to maintain service standards.

  • Manage safety protocols and compliance standards.



  • Bachelor's degree/Diploma in Electrical Engineering, Renewable Energy, Mechanical Engineering or a related field.

  • A proven minimum experience of 2 Years in a supervisory role, preferably in the renewable energy or automotive industry.

  • Strong leadership and communication skills.

  • Proficiency in MS Office.

  • Excellent organizational and problem-solving abilities.

  • Knowledge of safety regulations and compliance management.

  • Ability to motivate and train team members effectively.

  • Willingness to work flexible hours.

All applicants are advised to adhere to the application guidelines for consideration. Only shortlisted candidates will be contacted.


NB: Flexi Personnel does not charge candidates for job placement.