ATS - Applicants Tracking System

Simply Intuite.

Senior Holiday Planner

FullTime Kenya, Nairobi Posted 30/04/2024, 3 weeks ago

Industry: Tourism

Role: Operational

Salary Range: Confidential

Closing: 07/05/2024

Client: Confidential

Our client, in the Tourism and Travel operating several Hotels and Camps across the region is seeking a seasoned Senior Holiday Planner.

JOB PURPOSE

As a Senior Holiday Planner, in organizing the holiday plans of the client and advise them accordingly. . Your responsibilities will include sales and promotions to potential clients, reservations. You will play a pivotal role in achieving set revenue goals and targets while ensuring exceptional customer service and fostering strong relationships with agents and clients.

KEY DUTIES AND RESPONSIBILITIES


  • Address International travel Agents needs promptly and accurately and make bookings for holiday affiliated services i.e., flights, accommodation, transport etc.

  • Handle sales leads and inquiries, converting them into confirmed sales.

  • Prepare quotations, itineraries, and invoices efficiently.

  • Assist in onboarding new accounts  and Preparation of sales Reports.

  • Build and maintain strong relationships with International Agents, business suppliers and ensure optimal customer satisfaction.

  • Prepare and submit sales reports on a regular basis and contribute in preparation of sales strategies, plans and execution.

  • Provide market intelligence to support sales and marketing efforts.

  • Participate in sales promotion campaigns to increase sales.

  • Monitor business trends, client feedback and Collaborate with the Sales Support team

  • Provide  Excellent customer service as needed, enhancing guest satisfaction.

EDUCATION QUALIFICATIONS, EXPERIENCE, SKILLS, AND TRAITS


  • Bachelor's degree in Business Administration, Hospitality Management, or related field.

  • Proven experience in sales and reservations within the hospitality industry, particularly in safari tourism.

  • Effective communication, negotiation, and customer service skills.

  • Ability to work effectively in a fast-paced environment and meet targets.

  • Proficiency in relevant software applications.

  • Knowledge of safari destinations, accommodations, and activities preferred.

  • Teamwork, professionalism, and adherence to company policies.

All applicants are advised to adhere to the application guidelines for consideration. Only shortlisted candidates will be contacted.

NB: Flexi Personnel does not charge candidates for job placement.