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Simply Intuite.

Chief Operating Officer - COO

FullTime Kenya, Nairobi Posted 29/04/2024, 3 weeks ago

Industry: Tourism

Role: Operational

Salary Range: Confidential

Closing: 08/05/2024

Client: Confidential

Our client, in the Tourism industry, is seeking to recruit a Chief Operating Officer.

Job Purpose

The COO will be responsible for driving operational excellence overseeing day-to-day operations, optimizing efficiency, and enhancing the overall guest experience within the tourism sector.

Key Responsibilities:

  • Operational Strategy: Develop and implement operational strategies that align with the company's overall business goals and growth objectives. Drive initiatives to optimize efficiency, streamline processes, and enhance operational performance.

  • Guest Experience Management: Lead efforts to deliver exceptional guest experiences throughout all touchpoints of the customer journey. Implement service standards, protocols, and training programs to ensure high levels of guest satisfaction.

  • Operations Oversight: Provide leadership and direction to operational departments including accommodations, food and beverage, transportation, activities, and facilities management. Monitor operational performance metrics and implement continuous improvement initiatives.

  • Resource Allocation and Optimization: Manage resource allocation, budgeting, and cost-control measures to maximize operational efficiency and profitability. Identify opportunities for cost savings and revenue generation within the tourism operations.

  • Quality Assurance and Compliance: Ensure compliance with industry regulations, health and safety standards, and quality assurance protocols. Implement measures to maintain high standards of cleanliness, safety, and service quality.

  • Team Leadership and Development: Build and lead a high-performing operations team. Provide mentorship, guidance, and professional development opportunities to enhance team capabilities and performance.

  • Vendor and Partner Management: Develop and maintain strong relationships with vendors, suppliers, and business partners. Negotiate contracts and agreements to optimize service delivery and operational effectiveness.

  • Risk Management and Continuity Planning: Identify operational risks and develop mitigation strategies to ensure business continuity. Implement emergency response protocols and contingency plans as needed.

  • Cross-functional Collaboration: Collaborate with other functional leaders including marketing, sales, finance, and human resources to achieve company objectives. Foster a culture of collaboration and teamwork across departments.

  • Sustainability and Responsible Tourism: Promote sustainable practices and responsible tourism initiatives within the operations. Implement eco-friendly policies and programs to minimize environmental impact.


  • Bachelor's degree in Hospitality Management, Business Administration, or related field;

  • A Master’s degree or equivalent advanced degree preferred.

  • Proven track record of success in operations leadership roles within the tourism, hospitality, or related industry.

  • Strong business acumen with demonstrated ability to drive operational efficiency and excellence.

  • Excellent leadership, communication, and interpersonal skills, with the ability to inspire and motivate teams.

  • Strategic thinker with the ability to translate business goals into actionable operational strategies.

  • Experience in budget management, financial analysis, and resource optimization.

All applicants are advised to adhere to the application guidelines for consideration. Only shortlisted candidates will be contacted.

NB: Flexi Personnel does not charge candidates for job placement.