ATS - Applicants Tracking System

Simply Intuite.

Operations Specialist

Contract Kenya, Nairobi Posted 22/03/2024, 3 weeks ago

Industry: Transportation

Role: Operational

Salary Range: Confidential

Closing: 09/04/2024

Client: Confidential

About the role.  

Our Operations team is the backbone of our business. As part of the team, you will help shape our business in Kenya.

We are looking for sharp, highly motivated individuals to join our Local Operations team in Kenya and be involved in a number of Driver / Rider / Marketplace operations projects.

Knowing your market best, you will act as the face of Uber towards the fleet partner base. You will help fleet partners navigate local challenges, regulatory complexity and the day-to-day challenges in a growth business.

You will have a direct impact on your market’s growth, setting and implementing the growth strategy and working closely with cross-functional teams to overcome any challenges you may encounter.

Candidate Roles.

  • Supply Acquisition: Plan and acquire Uber Moto supply for the cities we operate in by working with existing and new fleet partners.
  • Fleet Partner Relationships: Develop and manage relationships with our current fleet partners and help them grow with Uber. Build and drive engagement through various channels.
  • Data analysis: develop a deep understanding of users & partners through data and identify segments we want to strategically focus on fixing. You will be responsible for building data driven recommendations to support strategy for Kenya.
  • Build and implement plans to retain / scale our driver / rider base across new and existing markets working closely with teams across the business, including Global and Regional Ops, Product, Marketing and CRM.
  • Work with Regional Ops and Product teams to identify engagement initiatives we want to scale across the region to drive additional value to our drivers / riders.
  • Cross-functional collaboration: many solutions will require the support of other teams, such as product fixes, marketing, or CRM-supported campaigns. You will need to work across many teams to achieve your goals. 

Basic Qualifications.


  • 3+ years of experience in the tech, shuttle/charter, logistics, or freight industries.
  • The ability to clearly communicate and present information to stakeholders across all levels of the business.
  • Strong business and operational acumen as well as critical problem-solving skills.
  • Proactive and creative solutions-driven approach, with a ‘get it done’ attitude.
  • Strong attention to detail and organizational skills.
  • SQL intermediate/advanced skills.
  • Proficiency in Excel/Google Sheets with the ability to help visualize data for customer and internal presentations.
  • Prior experience in operations, logistics, business development, customer sales, procurement is a plus.

In this role you will have the unique opportunity to both design and execute on the Kenya roadmap, to work closely with other teams to solve complex business problems and to #BuildWithHeart. Most importantly, you will see the direct impact of your work on the experience our drivers and riders have on the platform.

We welcome people from all backgrounds who seek the opportunity to help build a future where everyone and everything can move independently. If you have the curiosity, passion, and collaborative spirit, work with us, and let’s move the world forward together.