ATS - Applicants Tracking System

Simply Intuite.

Somali Language Speaking Call Center Agents.

FullTime Kenya, Nairobi Posted 23/02/2024, 1 month ago

Industry: Other

Role: Other

Salary Range: Confidential

Closing: 01/03/2024

Client: Confidential

Somali Language Speaking Call Center Agents.

Location: Nairobi

Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Somali language speaking call center agents.

Duties and Responsibilities

  • Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
  • Make well balanced decisions and personally driven to be an effective advocate for our community.
  • Investigate and resolve issues that are reported on client platform such as requests for account support.
  • Respond to user inquiries with high quality, speed, empathy and accuracy.
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
  • Identify inefficiencies in workflows and suggest solutions.
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team.


Qualifications and Experience


  • Between 20-45 years.
  • Experienced English-Somali interpreter.
  • Must be a Kenyan.
  • Must speak fluent English and Somali languages.
  • College education mandatory.
  • Must be currently unemployed or working as a casual.
  • Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
  • High affinity and cultural awareness of political/social situation regarding the relevant market/region.
  • NSSF, NHIF and KRA pin is a requirement.