ATS - Applicants Tracking System

Simply Intuite.

Spa & Health Club Manager

FullTime Uganda, Kampala Posted 18/10/2023, 1 month ago

Industry: Hospitality

Role: SPA Management

Salary Range: USD 1,200 - 1,500 Net Pay

Closing: 27/10/2023

Client: Confidential


LOCATION: Kampala, Uganda

BUDGET: USD 1,200 – 1,500 NET PAY

Our client in the hospitality industry is looking to hire a competent Spa/Health Club Manager.


Overseeing spa operations, ensuring outstanding guest service, and directing spa staff.


  • To lead the Spa & health club operations for the ultimate guest experience.
  • To develop innovative ideas and implement strategies to increase revenue and profits.
  • To liaise with internal and external parties at the appropriate levels to ensure a smooth flow of the spa operations.
  • To ensure all dealings with guests at the spa and health club area meet or exceed the operating standards and to ensure customer satisfaction.
  • Ensure the spa/health club meets hygiene standards and complies with all health and safety regulations.
  • Ensure all spa and wellness equipment is maintained in good working order at all times.
  • Ensure that the property’s policies and procedures including health, hygiene, emergency and fire prevention are followed within the Spa & Health Club
  • To develop marketing strategies, running campaigns after due consultation with the reporting authority
  • To promote spa/health club programs to corporates, walk-in & in-house guests.
  • To actively promote Spa/Health Club on Social Media platforms to attract new clientele.
  • To periodically create and or update the spa menu
  • To manage guest complaints, if any, and or special requirements of clients.
  • To act as the single point of contact for VIP and VVIP guests.
  • To periodically monitor and analyze the products and services Spa/health club of competitive Spas and advise management on necessary changes.
  • To carry out periodic training for spa/health club personnel on new skills and industry standards.
  • To review all guest feedback and implement improvements to ensure guest satisfaction.
  • Coordinate with the maintenance team to ensure proper repair and preventive maintenance works of all spa/health club equipment.
  • To prepare the annual budget and business plan to ensure Spa/health club operation is adequately represented.
  • To manage spa inventory effectively and follow purchasing standards.
  • Carry out the regular inventory of Spa par levels.
  • To raise store requisitions of all retail and operational items as and when required.
  • Perform any other duties that management may reasonably require.


  • Quality of Service.
  • Customer satisfaction.
  • Problem Resolution time.
  • Repeat customers.
  • New Business Development
  • Target achievements (Revenue)


  • Degree or diploma in Spa & Salon Management, hospitality management, or Sports Fitness/Spa Management.
  • 3-4 years experience in Health Club/Spa/Gym management.
  • Preferred candidate nationality: Kenyan.
  • Strong leadership & interpersonal skills.
  • Good analytical skills to evaluate the market.
  • Good organizational skills.
  • Excellent customer service skills.
  • Good knowledge of various therapies/treatments in Spa.
  • Ability to resolve problems quickly.
  • Is familiar with current industry trends.
  • Ability to anticipate customer needs.
  • Ability to multitask.
  • Excellent written and verbal communication skills.

All applicants are advised to adhere to application guidelines for consideration. Only shortlisted candidates will be contacted.

NB: Flexi Personnel does not charge candidates for job placement.