Position:         Human Resource & Administrative Assistant

Work Level:    Supervisory

Location:        Nairobi

Reports to:     General Manager

Our client a leader in Business Process Outsourcing and Call Centre Industry is seeking to recruit a Human Resource & Administrative Assistant to join their team.

MAIN PURPOSE OF THE JOB

• Providing HR and Administrative support to the General Manager and the entire business.
•  Coordinate, plan, and organize the day-to-day activities regarding HR management and report to the General Manager all the happenings of the day.

KEY RESPONSIBILITIES:

• General Human Resource
• Manage HR administrative tasks such as contracts, letters, and personnel files.
• Coordinate HR projects (meetings, training, surveys, etc.) and take minutes.
• Updating HR databases (e.g., new hires, separations, vacations, sabbaticals, and leaves).
• Prepare relevant paperwork for HR policies and procedures and ensure compliance.
• Manage and spearhead performance management systems and processes while ensuring subsequent action is undertaken.
• Create regular reports and presentations on HR metrics (e.g., turnover rates)
• Assist in the drafting and updating of employee job descriptions.
• Initiate, drive and monitor change to ensure proper succession planning and knowledge management.
• Support the development and implementation of HR initiatives and systems that improve employee satisfaction, morale, and commitment.
• Review employment statuses, working conditions, and employee liabilities to ensure legal and labor compliance.
• Support with departmental training requirements including inductions, training needs analysis, and training materials.
• Keep internal HR reference documentation up to date.
• Assist in establishing and maintaining the organizational culture.
• Collaborate with other teams (on-site/remote) on cross-functional projects while maintaining critical and exceptional communication channels.
• Personnel Administration
• Deal with employee requests regarding human resources issues, rules, and regulations
• Handle complaints and grievances from employees e.g., facilitation disciplinary hearings, etc.
• Establishing and maintaining effective communication frameworks on issues affecting staff.
• Reviewing procedures for employee health, safety, welfare, and wellness.
• Conduct employee exit interviews.
• Generate new ideas and suggestions for continuous improvement of systems, processes, and procedures to enhance employee experience.
• Others
• Providing clerical and administrative support to General Manager

Execute ad hoc tasks and any other job-related instructions as requested from time to time.

KEY REQUIREMENTS:

• Degree in Human Resources or related field with a minimum work experience of 5-7 years
• Candidate MUST have worked as a Human Resource Generalist in a Human Resource Consultancy/Outsourcing Firm.
• Previous experience in a call center or BPO is an added advantage.
• Knowledge of Kenyan labor laws
• Hands-on experience with an HRIS or HRMS
• Ability to work under pressure.
• Excellent planning and organization skills
• Ability to work with teams to drive productivity and motivation.
• Ability to work on their own or in teams across different shifts
• Excellent people management and presentation skills.
• Flexibility to respond to a range of different work situations
• Excellent organizational skills
• Positive attitude
• Strong communications skills including knowledge of zoom etc.
• Excellent skills in Word, Excel, and PowerPoint