ATS - Applicants Tracking System

Simply Intuite.

Analyzer Sales & Service Lead Engineer

FullTime Kenya, Nairobi Posted 17/05/2023, 6 months ago

Industry: Pharmaceutical

Role: Engineering

Salary Range: Confidential

Closing: 31/05/2023

Client: Confidential

Position: Analyzer Sales & Service Lead Engineer

Location: Nairobi, Kenya

Reporting to: Director (Sales & Operations)

Our client, a leading provider of industrial automation and process control solutions in the region is looking for an Analyzer Sales & Service Lead Engineer to join their dynamic team. The role holder will be responsible for operational expansion and technical coordination within the East African region.


The selected candidate will be the technical focal point with existing and potential Analyzer customers pertaining to Sales and Service support. The Analyzer Sales & Service Lead Engineer shall conduct training, maintain customer relationships, conduct site maintenance & installation services, offer technical support, and oversee quality improvement exercises.


  • To perform site visits within East Africa, mainly in Kenya, to identify and generate new prospects.
  • To drive analyzer sales and service business within East Africa.
  • Pipeline development and management of partners along with maintaining reporting and visibility into performance against all revenue and activity KPIs.
  • Research market trends and advise on new products and opportunities that can be ventured into for an increase in revenue.
  • To perform commissioning/troubleshooting support on analyzers.
  • Complete accurate service records both electronically and manually
  • Liaise with the supervisor to coordinate ongoing operations and expansion of operations.
  • Develop business penetration strategies and share projections to achieve set targets from various industries.
  • Understand and convey complex customer requirements on both a business and technical level and provide solutions that translate into business.
  • Attend trade and industry consumer events along with networking activities along seminars and other meetings.
  • To be able to review and recommend analyzers’ spare parts and maintenance activities.
  • Proactively participate in the quality systems and quality improvement
  • Provide first-line technical and strategic advisory, maintenance, & installation support to customers, communicate solutions or actions, and take ownership of the same.
  • Perform visual final inspection (QA) and recommend/order/replenish parts for service.
  • Providing training/demo to customers on Yokogawa Products





  • Candidates should have an engineering background, qualified & specialized in Electronics/Instrumentation/Chemical Engineering.
  • Shall have 8+ years of experience in analyzer-related work such as design, engineering and maintenance procedures, calibration, troubleshooting, testing and commissioning, and training on a diverse range of analyzers like Liquid, Gas analyzer, etc.


  • Must be conversant with a few process applications, and able to design appropriate sampling systems.
  • Shall be able to understand and troubleshoot analyzers’ sample conditioning systems.
  • Trouble-shoot and resolve analyzer-related problems.
  • Shall have sufficient experience in handling different models of analyzers. Hands-on analyzers shall be an advantage.
  • Knowledge of Field instruments and analyzers shall be an added advantage.
  • Strong problem-solving skills, critical thinking, excellent analytical ability, strong judgment, and the ability to deliver high performance and high levels of customer satisfaction.
  • Adhering to Principles and Values
  • Deciding and Initiating Action
  • Must be able to work under extreme pressure.
  • Very high work ethic and personal integrity
  • Discreet