ATS - Applicants Tracking System

Simply Intuite.

Customer Satisfaction Associate

FullTime Kenya, Nairobi Posted 21/03/2023, 1 year ago

Industry: Service

Role: Customer service

Salary Range: Confidential

Closing: 31/03/2023

Client: Confidential

Position: Customer Satisfaction Associate

Location: Nairobi.

Reporting to: General Manager

Duties and Responsibility.

  • Moderating and   screening written user content on profiles
  • Moderating and  screening user-submitted photos
  • Handling online  support requests.
  • Responding to  incoming calls and chats.
  • Various support      tasks assigned

 Job Qualifications

  • A      passion for Customer Service with outstanding problem-solving skills,  documentation skills, quality focus, as well as information analysis skills.
  • Ability  to work with multiple tabs and multiple browsers efficiently in a web      browser-based support system - speed and accuracy are important
  • Ability to thrive in a multitasking environment and can adjust priorities on the fly.
  • Ability  to respond promptly and prioritize workload effectively based on the needs   of customers.
  • Keen  attention to detail and effective time management skills
  • Eager to learn, adapt and collaborate at all levels.
  • Outstanding      work ethics (reliable, motivated, professional, and ability to work under  minimum supervision)
  • Ability to handle pressure/stress, handle responses to criticism tactfully and maintain a professional demeanor.
  • Ability  to escalate issues through the appropriate channels - we thrive on  feedback.
  • Readiness      to work in the dating sphere

Job Requirements

  •  K.C.S.E  Minimum of a B-
  • Bachelor’s  Degree  in a business-related field with a 2nd class  honors upper
  • 1.5 and above years of customer service experience with  call center experience as an added advantage.
  • An exceptional level of computer literacy especially in MS office.
  • Advanced  fluency in English both written and verbal - Knowledge of foreign  languages will be an added advantage.

Ability to work in shifts, as we are open 24 hours per day/7 days per week/365 days a year currently with the following shifts available: 7 am to 3 pm, 3 pm to 11 pm, and 11 pm to 7 am.