ATS - Applicants Tracking System

Simply Intuite.

Customer Service Officer

FullTime Kenya, Nairobi Posted 24/03/2022, 1 year ago

Industry: Finance and economic

Role: Customer service

Salary Range: Confidential

Closing: 31/03/2022

Client: Confidential

Reports to:    Customer Service Manager

Our Client, a SACCO is looking for a proactive individual to join the team in the position of Customer Service Officer.


  • Handle all inquiries through the phone, email, online chats, letters, and physical visits by members and potential members.
  • Register new members, process all the required documentation, and input the information into the Sacco System
  • Direct all queries to the relevant staff, follow up and give feedback to members
  • Maintain a clean and updated database of members’ records
  • Ensure timely, accurate, and efficient flow of information to and from members of the Sacco in Kenya and the Diaspora
  • Maintain a log of members’ complaints, follow up to ensure timely resolution of the complaints, and provide feedback to the members


  • Bachelor’s degree in Public Relations or Marketing from a recognized University
  • Minimum of 2 years professional experience working in Sacco
  • Excellent Communication and Interpersonal skills, including the capacity to converse warmly and effortlessly with members
  • Good computer, presentation, and organization skills.
  • Ability to multi-task, prioritize and manage time effectively
  • Integrity and professionalism.

NB: Flexi Personnel does not charge candidates for job placement