ATS - Applicants Tracking System

Simply Intuite.

Senior Multimedia Producer

FullTime Kenya, Nairobi Posted 06/03/2023, 6 months ago

Industry: Service

Role: Creative

Salary Range: Confidential

Closing: 31/03/2023

Client: Confidential

Position: Senior Multimedia Producer

Location: Nairobi.

Reporting to: General Manager


Our client who is in the high-tech space offering global technical services is looking for a Senior Multimedia Producer to join their vibrant team in Nairobi.


  • Applies and tracks key performance metrics through an established scorecard to ensure the effectiveness of service delivery and alignment to achieve business strategy and goals.
  • Establish a high standard for productivity, quality, and customer service as well as define user guidelines.
  • Product Creation – Creating dynamic videos, ads, and web profiles that exceed customer expectations.
  • Special Projects – Assist with projects including, but not limited to: graphic design, new product creation, and new process creation. Senior Multimedia Producers handle additional responsibilities and tasks as needed and assigned.
  • Customer Interaction – Prompt and courteous communication with customers, troubleshooting and resolving customer concerns over the telephone. Consistently respond to customers within 24-hour SLA.
  • Develop company systems for customer interaction and voice/chat response and control the implementation process.
  • Quality Review – Review videos and websites built by producers to catch any errors or poor creative designs that detract from our products.
  • Training – Train new hires and provide additional training to current team members to continually improve our products.
  • Ensure Performance and Talent Management drive the achievement of business goals through objective and development plan setting, performance appraisals, and talent development.
  • Promote and foster a culture and environment that is productive, open, empowering, safe, and equitable and coach others to behave and make decisions in line with the core values.





  • Bachelor’s degree in marketing or another other-related field or equivalent experience in a similar role.
  • At least 6-year experience in the      Multimedia sector



  • Excellent communication (oral/writing) and presentation skills
  • Knowledge of and experience in online media marketing, social media marketing, and marketing strategies.
  • SEO  knowledge and an understanding of the Google search engine algorithm.
  • Basic graphic design skills and capabilities.
  • Excellent communication, creative, organizational, and decision-making skills.
  • Have experience in using Canva/Adobe Creative Suite, Mailchimp, and social media management tools.
  • Self-driven,      results-oriented and positive team player.