Position: General Manager

Location: Nairobi.

Reporting to: Managing Director

JOB PURPOSE & SUMMARY

Our client who is in the high-tech space offering global technical services is looking for a General Manager to join their vibrant team in Nairobi.

KEY RESPONSIBILITIES AND DUTIES

• Responsible for providing leadership and      strategic planning for the clinical area of operations by establishing      goals, objectives, policies, and decision-making for the department      related to performance and operational issues is preferred.
• Holds first-line managers accountable for      managerial work involving selection, performance management and talent      management.
• Track revenue recognition and ensure      revenue is allocated correctly, taking corrective action where      inconsistencies arise.
• Support the value creation process by      analyzing existing fixed assets details for productivity and identifying      patterns applicable in new projects to maximize value creation to be      recommended to concerned stakeholders.
• Support the identification process of      improvement areas for different stages of an investment process to      identify the potential for cash flow savings/synergies and create an      optimized investment process and assist with the implementation phase
• Examine all financial reports and data      closely to check for discrepancies.
• Perform audits on CCO to minimize cash      flow risks, and prepare corrective actions and proposals for improvement.

• Ensures that the team members’ performance contributes to the company's goals and enhances the user experience.

• Identifying service      level gaps and taking appropriate action to enable them to deliver the      expected quality.

• Identify new concepts and ideas, conducts analysis, and leads strategic planning sessions and projects to ensure company's success.
• Maintain fraud analysis models to improve efficiency and effectiveness of company systems.
• Liaise directly with fraud prevention partners in order to maintain and improve third party systems.

• Partners with other senior management      team members to drive integrated talent management, development,      compensation, and performance management strategies to build internal and      external talent pipelines, ensuring a sustainable bench of growing and      ready-now talent for key positions for the organization.
• Ensure Performance and Talent Management      drive the achievement of business goals through objective and development      plan setting, performance appraisals, and talent development.
• Promote and foster a culture and      environment that is productive, open, empowering, safe, and equitable and      coach others to behave and make decisions in line with the core values.
• Promote organizational vision, values      & services to all patients & stakeholders.
• Provides direction to, and accomplishes      results through the team.
• Develops and implement change plans,      managing the business readiness to change and the existing and new      strategic and cultural issues.

EDUCATION/KNOWLEDGE AND EXPERIENCE

• Bachelor      of Finance, Business Administration or Commerce
• MBA      in the same field is an added advantage
• Professional      Accreditation is a MUST.

• At least 8 years experience in a call center or BPO operational & functional areas with at least 4 years in a management role.