ATS - Applicants Tracking System

Simply Intuite.

Payment Specialist

FullTime Kenya, Nairobi Posted 01/03/2023, 6 months ago

Industry: Service

Role: Customer service

Salary Range: Confidential

Closing: 24/03/2023

Client: Confidential

Position: Payment Specialist

Location: Nairobi.

Reporting to: Customer Service Manager


Our client who is in the high-tech space offering global technical services is looking for a Payment Specialist to join their vibrant team in Nairobi.


  • Handling online payment requests by providing relevant product/service information to clients
  • Navigates and uses various databases and applications to accurately and quickly capture, and maintain records of customer transactions, inquiries, complaints, and comments, actions taken.
  • Respond to any queries and requests regarding emerging problems that our clients and stakeholders might face, with accuracy and efficiency.
  • Analyzes and reconciles simple to moderately complex discrepancies, which require the collection and review of payment histories to locate missing payments and/or locate errors.
  • Responding to incoming queries and providing accurate, valid, and complete information to clients and other stakeholders using the right methods/tools within the stipulated timeframes.
  • Receive, record, and process client bills for payment in accordance with the company's policies and procedures.
  • Identify,organize, prioritize, and process user requests through the system.
  • Collect and verify all user documents and information.
  • Maintain a high level of professionalism to increase and maintain a high level of customer satisfaction.
  • Various support tasks assigned as shall be assigned.






  • Bachelor’s degree in any      business-related field or equivalent experience in a similar role.
  • At least 5 years’ experience in Customer      Service - Payment Processing related roles.



  • Excellent communication (oral/writing) and presentation skills
  • Excellent communication, creative, organizational, and decision-making skills.
  • Self-driven, results-oriented, and positive team player.
  • Ability to thrive in a  multitasking environment and can adjust priorities on the fly.
  • Ability to respond promptly and prioritize workload effectively based on the needs of customers.
  • Keen attention to detail and effective time management skills
  • Eager to learn, adapt and collaborate at all levels.