ATS - Applicants Tracking System

Simply Intuite.

Fraud Prevention Associate

FullTime Kenya, Nairobi Posted 01/03/2023, 8 months ago

Industry: Service

Role: Customer service

Salary Range: Confidential

Closing: 24/03/2023

Client: Confidential

Position: Fraud Prevention Associate

Location: Nairobi.

Reporting to: Fraud prevention Manager


Our client who is in the high-tech space offering global technical services is looking for a Fraud Prevention Associate to join their vibrant team in Nairobi.


  • Proactively search and identify fraudulent activities and take the required mitigation measures to prevent fraudulent activities.
  • Investigate and resolve user payment transactions within the stipulated rules to increase revenues and prevent potential losses.
  • Quality checks, reviews, and evaluates user accounts for potential red alerts
  • Review and moderate the accounts of new and existing users based on the set-out criteria and standards
  • Reviews potential document variances and identifies true discrepancies
  • Determine and analyze existing fraud trends and recommend measures to mitigate and manage potential risks
  • Receives and responds to inquiries and complaints from the agents regarding payments
  • Provides periodic and ad hoc reporting, referring complex inquiries to higher level personnel
  • Analyzes and reconciles simple to moderately complex discrepancies, which require the collection and review of user histories to locate errors
  • Track, review, and verify users against the organization’s set out standards
  • Follow pre-defined sets of rules that the organization has set to protect its users and maintain their reputation and while ensuring legal compliance.
  • Various support tasks assigned as shall be assigned






  • Bachelor’s Degree in Law, Psychology, Forensics, or Criminology is required.
  • Experience:(3-5) years’ work experience as an investigator or fraud examiner in banking insurance or  other related filed is  must.



  • Excellent communication (oral/writing) and presentation skills
  • Excellent communication, creative, organizational, and decision-making skills.
  • Self-driven, results-oriented, and positive team player.
  • Ability to thrive in a  multitasking environment and can adjust priorities on the fly.
  • Ability to respond promptly and prioritize workload effectively based on the needs of customers.
  • Keen attention to detail and effective time management skills
  • Eager to learn, adapt and collaborate at all levels.