ATS - Applicants Tracking System

Simply Intuite.

Customer Success Executive Manager

FullTime Kenya, Nairobi Posted 23/02/2023, 1 year ago

Industry: Energy

Role: Engineering

Salary Range: Confidential

Closing: 03/03/2023

Client: Confidential

Location: Nairobi/East-African Market.

About the role.

Our client, an international organization who is a leading provider and distribution of Renewable energy solutions services is actively searching for a candidate to join the customer success team for their asset management business unit. This candidate will be responsible for leading our customers through the communication design process and providing commissioning support.

Duties and Responsibilities  

  • Conducting market research and obtaining feedback from clients to improve existing products.
  • Writing reports and liaising with the production team regarding issues, foreseeable problems, and effective solutions.
  • Simplifying technical terms during product demonstrations and post-sales customer support.
  • Maintaining strong professional relationships with existing clients and meeting with new clients to expand sales territories.
  • Updating orders and sales and negotiating the best contract terms.
  • Listening to customers’ needs and advising them on the best products to buy.
  • Memorizing technical product specifications and keeping up-to-date with new company products as well as industry trends.
  • Preparing tenders, proposals, and quotations.
  • Providing pre-sales and post-sales support.

Qualifications and Experience  

  • A bachelor’s or master’s degree in electrical or power engineering.
  • At least 3 years’ experience working for an EPC performing power system or communications design.
  • Ability to understand and experience creating single line diagrams and communication schematics.
  • Working with common power system communication protocol calls e.g., Modbus TCP/IP, Modbus RTU and RS232.
  • Understanding of technologies, such as IT networking and IIOT.
  • Ability to lead projects from project scope of work definition through delivery.
  • Proficient English in a business environment.
  • Proficient in French is a bonus.
  • Excellent communication skills with experience using virtual tools, such as Slack, Zoom, Google Drive etc.
  • Well organized and punctual.
  • Highly motivated and able to work independently.
  • Experience with mini-grid or C&I applications in the DRE sector.
  • Experience working across geographies and cultures.