ATS - Applicants Tracking System

Simply Intuite.

Lead Trainer

FullTime Kenya, Nairobi Posted 21/02/2023, 1 year ago

Industry: Service

Role: Customer service

Salary Range: Confidential

Closing: 10/03/2023

Client: Confidential

Position: Lead Trainer

Location: Nairobi.

Reporting to: Director Operations


Our client is looking who is in the high tech space offering global technical services is looking for a Lead Trainer to join their vibrant team in Nairobi. The selected candidate will develop and lead all organizations training programs while ensuring customer needs are met.


  • Identify and assess future and current training needs for both new and old employees through job analysis and performance outcomes.
  • Draw an overall or individualized training and development program, curriculum development, and post-training evaluation, that addresses the needs and expectations of the organization.
  • Deploy a wide variety of training methods and execution of the same.
  • Conduct effective task induction and orientation sessions for new employees.
  • Monitor and evaluate the training program’s effectiveness, success, and ROI periodically and report on them.
  • Resolve any specific problems and tailor training programs as necessary.

  • Supports employee development through training, coaching, and regular feedback.
  • Liaise with all relevant departments to ensure that the team's performance contributes to the Customer Care departments and the company's goals and enhances the user experience.
  • Be the expert on the latest fraud techniques and technology.
  • Liaise with the quality supervisors to continually drive the customer service teams including casuals to meet monthly key performance goals for customer satisfaction, quality, productivity, and key performance metrics.






  • 6-10 years of experience as a Training Specialist or similar role
  • BS degree in Education, Training, HR, or a related field
  • Experience with designing training programs and workshops
  • Proficiency in MS Office and database software


  • Ability to lead a full training cycle.
  • Knowledge of various training and teaching methods
  • Good knowledge of talent management and succession planning methods
  • Excellent decision-making and organizational skills.
  • Sense of ownership and pride in your performance and its impact on the company’s success
  • Outstanding managerial skills, great team leader
  • Good time-management skills
  • Great interpersonal and communication skills
  • Proficiency in MS Office and database software