ATS - Applicants Tracking System

Simply Intuite.

Assistant Fraud Quality Supervisor

FullTime Kenya, Nairobi Posted 21/02/2023, 7 months ago

Industry: Service

Role: Customer service

Salary Range: Confidential

Closing: 10/03/2023

Client: Confidential

Position: Assistant Fraud Quality Supervisor

Location: Nairobi.

Reporting to: Fraud Quality Supervisor


Our client is looking who is in the high-tech space offering global technical services is looking for an Assistant Fraud Quality Supervisor to join their vibrant team in Nairobi.


  • Identifying service level gaps and taking appropriate action including coaching and mentoring team members to enable them to deliver the expected quality.
  • Support employee development through training, coaching, and regular feedback.
  • Identifying training gaps for new and old team members and developing ad hoc training sessions to address identified gaps.
  • Ensures that the team members’ performance contributes to the company's goals and enhances the user experience.
  • Submitting daily team performance reports as per the company standards.
  • Conduct individual quarterly appraisals as per the company policy on performance
  • Capturing individual performance on the system and analyzing the same to ensure adherence to expected quality.
  • Following any other job-related instructions and performing other job-related duties as requested.
  • Collaborates with all departments to ensure organization goals are met.
  • Handling escalated calls, questions, and queries as necessary





  • Minimum 4-6 years of analytics experience in the financial industry or Financial Crime Risk Management or risk operations.
  • Familiarity with a wide array of banking Fraud Analysis tools, applications, and solutions



  • Excellent communication (oral/writing) and presentation skills
  • The ability to identify, assess, monitor, control, and mitigate fraud risks i.e. excellent analytical skills.
  • Ability to develop and implement critical Fraud Risk Assessment, Testing, and QA programs.
  • Awareness and understanding of the wider business, economic, market environment, and regulatory framework.
  • Willingness to take on responsibilities and challenges.
  • Honesty and integrity.