ATS - Applicants Tracking System

Simply Intuite.

Relationship Manager - Kenya

FullTime Kenya, Nairobi Posted 15/02/2023, 1 year ago

Industry: Banking,Savings and Loans

Role: Operational and Managerial

Salary Range: Confidential

Closing: 03/03/2023

Client: Confidential

REPORTING TO: Head of Sales & Marketing


Our client is a leading financing institution that works with SMEs and smaller or mid-sized Corporates providing them with short-term working capital solutions based on Supply Chain Finance principles.

They aspire to grow in the field of Supply Chain Finance and seek to continually provide innovative approaches to SME lending that will make a large impact and change the financial landscape.

To achieve that, they are looking to hire a competent Relationship Manager.


To drive sustainable business and financial growth of the organization through new business generation, development and growth while forging strong relationships with clients in line with the company mission, vision, strategy, policies, culture, corporate governance, and image. This will ensure overall sustainability and profitability to maximize shareholder value.


  • Identifying new market opportunities and mapping them for uptake in the business.
  • Recruiting quality clients according to the product guidelines and in line with the company policies and guidelines.
  • Promoting the company’s products and/ or services and ensuring set sales targets are met.
  • Establishing and monitoring the performance of all product lines to ensure customer satisfaction.
  • Ensuring profitable portfolio growth to maximize returns and minimize costs.
  • Working and interfacing seamlessly with other departments (specifically Credit Risk and Operations) as may be required to ensure congruence.
  • Ensuring proper documentation of all clients under review at all stages of the sales process.
  • Conduct regular client visits and build long-term relationships with new and existing clients.
  • Forecasting and tracking key account metrics and monitoring and analyzing customers’ usage of the company’s Supply Chain Finance (SCF) products.
  • Preparing weekly, monthly, quarterly, and annual reports and any other business development-related reports as may be required by the supervisor.
  • Scanning the market and providing market intelligence that would inform product innovation and decision-making.
  • Talent management, inspiring, coaching, mentoring, developing and evaluating the departmental team to achieve the highest levels of performance.


  • Achievement of set client and portfolio targets.
  • Customer satisfaction.
  • Positive business image - building and enhancing the company brand in Kenya.
  • Maximum returns at minimum cost.


  • Bachelor’s Degree in any Business-related field.
  • At least 5 years of relevant experience in Banking/SME lending with a financial institution or Non-Banking Financial Institutions (NBFIs).
  • Knowledge and networks in any of the following sectors are an added advantage:
    • Health/Medical
    • Logistics
    • Agriculture
    • Printing and Stationery  


• Business development strategies skills.• Analytical skills.
• Excellent communication skills.• Public relations skills.
• Presentation skills.• Conflict resolution.
• Legal appreciation.• Change management skills.
• Negotiation skills.• Proficiency in the use of Microsoft Office.
• Interpersonal skills.• Application and exploitation of IT.
• Risk assessment skills.• Leadership skills.


• Credit   Risk Assessment• Relationship   management
• Sales skills• Customer care


• Passion for Growth.• Ownership & Accountability
• Change catalyst.• Team commitment.
• Customer focus.• Winning relationships.
• Delivering the promise

All applicants are advised to adhere to application guidelines for consideration. Only shortlisted candidates will be contacted.

NB: Flexi Personnel does not charge candidates for job placement.