ATS - Applicants Tracking System

Simply Intuite.

Last Mile Associate

FullTime Kenya, Nairobi Posted 24/11/2022, 1 year ago

Industry: Commercial & Retail Industry

Role: Operations

Salary Range: KES 60,000-70,000

Closing: 28/11/2022

Client: Confidential


The Last Mile Associate is responsible for supporting the effective operations of the Last Mile in terms of on-time delivery and quality delivery within the agreed cost and budget for online business channels, such as e-food, non-food, and marketplace, etc.  


Assets Responsibilities:

  • Support the effective operating model for the e-Commerce Last mile deliveries using internal and/or 3P service providers.
  • Contribute to the development of detailed processes, quality control measures, and KPIs for a seamless and effective last-mile operation.
  • Review daily reporting for all internal/external customers to assess performance and full order management.
  • Liaise with the IT team for related IT issues which affect the day-to-day working of the site and liaise with the IT team to ensure issues are resolved immediately.
  • Find the most appropriate solution to deliver goods to end customers to offer the best-unified customer experience for the country at the lowest cost.
  • Implement the delivery of service contracts with providers/suppliers and ensure these are up to date with their accurate application.
  • Ensure that the logistics services providers & suppliers upload accurate information & documents in the Transport Delivery System.
  • Ensure compliance that all cash handling during the last-mile operations is as per the company’s defined guidelines and procedures.

Merchandise Responsibilities:

  • Coordinate last-mile resources as per the forecast provided by the different business units.
  • Ensure required resources (vans, Bikes, and Drivers) are always available at all operational
  • sites.
  • Participate in the daily team meetings and provide inputs for operational enhancements.
  • Support and track both home deliveries and returns to/from stores/DC/suppliers.


Education Qualification:

  • Bachelor’s Degree in Administration, Commerce, Business Management, Computer Science, Information Technology, or relevant equivalent.
  • Training in E-Commerce Operations, SEO, or SEM.

Functional/Technical competencies:

  • Problem-solving skills and detailed oriented.
  • Analytical skills, trouble-shooting skills; planning, and organizational skills.
  • Proficient computer skills – MS Office, SAP, Salesforce, advanced Excel skills.
  • Communication and Interpersonal skills.
  • Excellent teamwork skills and people agility with a high level of collaboration.
  •  Excellent interpersonal and communication skills.
  • Strong initiative drive and organizational skills.
  • Highly organized with strong multitasking skills.
  • Good problem-solving and project management skills.
  • English (Full professional proficiency - Required).

Minimum Required Experience:

  • 2 years of professional work experience working in logistics and supply chain.
  • E-commerce Fulfillment and Last Mile Experience.
  • Commercial knowledge is preferred. 

All applicants are advised to adhere to application guidelines for consideration. Only shortlisted candidates will be contacted.

NB: Flexi Personnel does not charge candidates for job placement.