ATS - Applicants Tracking System

Simply Intuite.

Yoruba language interpreter

FullTime Kenya, Nairobi. Posted 1 month ago

Industry: Other

Role: Other

Closing: 15/11/2022

Yoruba Language Speaking Call Center Agents.

Location: Nairobi

Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Yoruba language speaking call center agents.

Duties and Responsibilities

  • Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
  • Make well balanced decisions and personally driven to be an effective advocate for our community. 
  • Investigate and resolve issues that are reported on client platform such as requests for account support.
  • Respond to user inquiries with high quality, speed, empathy and accuracy. 
  • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
  • Identify inefficiencies in workflows and suggest solutions. 
  • Recognize trends and patterns, and escalate issues outside the company policy to the global team. 

 

Qualifications and Experience 

 

  • Between 21-35 years.
  • Experienced English-Yoruba interpreters.
  • Must be a Kenyan or legally living in Kenya.
  • College education mandatory. 
  • Must be currently unemployed or working as a casual.
  • Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
  • High affinity and cultural awareness of political/social situation regarding the relevant market/region.
  • NSSF, NHIF and KRA pin is a requirement.


           NB: Flexi Personnel does not charge candidates for job placement