ATS - Applicants Tracking System

Simply Intuite.

Customer Care Representative( Uganda)

FullTime Uganda, Kampala Posted 2 months ago

Industry: Customer Service

Role: Customer service

Closing: 28/07/2022

Client: eLipa

Reporting to: Customer Service Manager

Our client, eLipa, who is a reliable payment processing services provider that supports instant payment processing using mobile money, mobile banking, debit, and credit cards, eLipa wallet and Pesalink is looking for a Customer Care Representative to join their team.


JOB PURPOSE:

To provide assistance, resolve customer complaints, and attract potential customers by answering product and service questions and suggesting information about other products and services. 


KEY RESPONSIBILITIES AND DUTIES

  • Maintaining a positive, empathetic, and professional attitude toward customers always.
  • Responding promptly to customer inquiries.
  • Provide accurate, valid and complete information by using the right methods/tools.
  • Acknowledging and resolving customer complaints.
  • Knowing our products inside and out so that you can answer questions.
  • Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.
  • Communicating and coordinating with colleagues as necessary.
  • Providing feedback on the efficiency of the customer service process.
  • Ensure customer satisfaction and provide professional customer support.
  • Build sustainable relationships and trust with customer accounts through open and interactive communication.
  • Follow communication procedures, guidelines and policies, and take the extra mile to engage customers.


MINIMUM REQUIRED QUALIFICATIONS AND EXPERIENCE 


  • Proven customer support experience or experience as a Client Service Representative not less than 3 years.
  • Track record of over-achieving quota
  • Strong phone contact handling skills and active listening
  • Familiarity with CRM systems and practices
  • Customer orientation and ability to adapt/respond to different types of characters
  • Excellent communication and presentation skills
  • Ability to multi-task, prioritize, and manage time effectively
  • MS Excel, PowerPoint, Word Microsoft Office Skills
  • High school diploma


SKILLS AND COMPETENCIES

  • Detail-oriented
  • Ethical, Honest and Transparent
  • Disciplined
  • Awareness of the commercial trends and developments within the industry
  • A demonstrable problem solver
  • Able to work well with other team members across cultures.

 

NB: Flexi Personnel does not charge candidates for job placement.