REPORTING TO: Store Manager

LOCATION: Nairobi

Our client, in the retail Industry, is looking to fill the position of Security & Compliance Supervisor.

JOB PURPOSE

The Security & Compliance Supervisor is responsible for supporting the Store Manager by completing tasks to ensure a safe and secure working environment for all employees, visitors and customers.

DUTIES AND RESPONSIBILITIES

Security Responsibilities

• Respond to all aspects of emergency responses to provide assistance to employees and customers and where necessary act as the command and control for the incident.
• Conduct daily / weekly / monthly checks for all safety and security equipment.
• Train store employees on the application of emergency procedures in crisis situations as per the guidelines.

Policies and Procedures

• Implement the safety and security policies and procedures in the store.
• Enforce security/safety policies and ensure that security officers' post instructions are followed, established patrols are completed, and adequate reports and logs are filed daily and weekly as per the company policies.
• Maintain strict compliance with the law and company policies concerning shoplifters' handling, searches and seizures, and the preservation of evidence.

Investigations

• Identify potential safety and security risks and report to management.
• Support investigations on cases such as employee theft, breach of ethics, corruption and violations of the company policies, procedures and code of conduct.
• Identify theft trends within the assigned store, enforce theft handling procedures and improve the theft-catching rate of employees and customers.
• Perform routine monitoring and review the video surveillance footage to ensure compliance with all policies and procedures during the day.
• Participate in Loss Committee meetings and ensure action plans are prepared and implemented to reduce shrinkage.

Reporting

• Document any reports related to risk within the store.
• Communicate with the store manager daily and weekly regarding safety & security issues/changes that need to be implemented.

Human Capital Responsibilities

• Proactively identify and seek professional development opportunities to improve leadership and technical skills pertaining to the direct line of work.
• Apply and follow the company’s corporate policies and relevant procedures and instructions.

DEFINITION OF SUCCESS

• Resolved/apprehended criminal cases.
• Reduced physical shrinkage.
• Maintenance of security assets.

COMPETENCIES, EDUCATION QUALIFICATION, AND SKILLS

Education Qualification:

• Bachelors’ Degree in Criminology, Security Management, Military Studies, Law Enforcement or any closely related field.

Minimum Required Experience:

• 2+ years of related experience
• Retail industry working experience is an added advantage.

Functional/Technical competencies:

• Excellent written and verbal communication skills.
• Strong interpersonal skills.
• Highly organized with strong multitasking skills.
• Good time management skills.
• Good problem-solving skills.
• High attention to detail.

NB: Flexi Personnel does not charge candidates for job placement.