Position: Payment Specialist

Location: Nairobi.

Reporting to: Customer Service Manager

JOB PURPOSE & SUMMARY

Our client who is in the high-tech space offering global technical services is looking for a Payment Specialist to join their vibrant team in Nairobi.

KEY RESPONSIBILITIES AND DUTIES

• Handling online payment requests by providing relevant product/service information to clients
• Navigates and uses various databases and applications to accurately and quickly capture, and maintain records of customer transactions, inquiries, complaints, and comments, actions taken.
• Respond to any queries and requests regarding emerging problems that our clients and stakeholders might face, with accuracy and efficiency.
• Analyzes and reconciles simple to moderately complex discrepancies, which require the collection and review of payment histories to locate missing payments and/or locate errors.
• Responding to incoming queries and providing accurate, valid, and complete information to clients and other stakeholders using the right methods/tools within the stipulated timeframes.
• Receive, record, and process client bills for payment in accordance with the company's policies and procedures.
• Identify,organize, prioritize, and process user requests through the system.
• Collect and verify all user documents and information.
• Maintain a high level of professionalism to increase and maintain a high level of customer satisfaction.
• Various support tasks assigned as shall be assigned.

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

• Bachelor’s degree in any      business-related field or equivalent experience in a similar role.
• At least 5 years’ experience in Customer      Service - Payment Processing related roles.

COMPETENCY AND TECHNICAL SKILLS

• Excellent communication (oral/writing) and presentation skills
• Excellent communication, creative, organizational, and decision-making skills.
• Self-driven, results-oriented, and positive team player.
• Ability to thrive in a  multitasking environment and can adjust priorities on the fly.
• Ability to respond promptly and prioritize workload effectively based on the needs of customers.
• Keen attention to detail and effective time management skills
• Eager to learn, adapt and collaborate at all levels.