Position: Operations Director

Location: Nairobi.

Reporting to: Managing Director

JOB PURPOSE & SUMMARY

Our client who is in the high-tech space offering global technical services is looking for a Operations Director to join their vibrant team in Nairobi.

KEY RESPONSIBILITIES AND DUTIES

• Develops and implements complaint      resolution procedures; ensures the area is staffed and trained to handle      inquiries and authorization requests from providers.
• Responsible for providing leadership and      strategic planning for the clinical area of operations by establishing      goals, objectives, policies, and decision-making for the department      related to performance and operational issues is preferred.
• Partners with other senior management      team members to drive integrated talent management, development,      compensation, and performance management strategies to build internal and      external talent pipelines, ensuring a sustainable bench of growing and      ready-now talent for key positions for the organization.
• Ensure Performance and Talent Management      drive the achievement of business goals through objective and development      plan setting, performance appraisals, and talent development.
• Promote and foster a culture and      environment that is productive, open, empowering, safe, and equitable and      coach others to behave and make decisions in line with the core values.
• Promote organizational vision, values      & services to all patients & stakeholders.
• Provides direction to, and accomplishes      results through the team.
• Manages staffing and deployment of      assigned resources.
• Assist in maintaining organization-wide      quality standards.
• Develops and implement change plans,      managing the business readiness to change and the existing and new      strategic and cultural issues.
• Manages special projects.

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

• Bachelor      of Finance, Business Administration or Commerce
• MBA      in the same field is an added advantage
• Professional      Accreditation is a MUST.

• At least 8 years experience in a call center or BPO operational & functional areas with at least 4 years in a management role.

COMPETENCY AND TECHNICAL SKILLS

• Strong      analytical and technical skills
• Project      management
• Strong      communicator and presentation skills