JOB PURPOSE

The Last Mile Associate is responsible for supporting the effective operations of the Last Mile in terms of on-time delivery and quality delivery within the agreed cost and budget for online business channels, such as e-food, non-food, and marketplace, etc.  

DUTIES AND RESPONSIBILITIES

Assets Responsibilities:

• Support the effective operating model for the e-Commerce Last mile deliveries using internal and/or 3P service providers.
• Contribute to the development of detailed processes, quality control measures, and KPIs for a seamless and effective last-mile operation.
• Review daily reporting for all internal/external customers to assess performance and full order management.
• Liaise with the IT team for related IT issues which affect the day-to-day working of the site and liaise with the IT team to ensure issues are resolved immediately.
• Find the most appropriate solution to deliver goods to end customers to offer the best-unified customer experience for the country at the lowest cost.
• Implement the delivery of service contracts with providers/suppliers and ensure these are up to date with their accurate application.
• Ensure that the logistics services providers & suppliers upload accurate information & documents in the Transport Delivery System.
• Ensure compliance that all cash handling during the last-mile operations is as per the company’s defined guidelines and procedures.

Merchandise Responsibilities:

• Coordinate last-mile resources as per the forecast provided by the different business units.
• Ensure required resources (vans, Bikes, and Drivers) are always available at all operational
• sites.
• Participate in the daily team meetings and provide inputs for operational enhancements.
• Support and track both home deliveries and returns to/from stores/DC/suppliers.

COMPETENCIES, EDUCATION QUALIFICATION, AND SKILLS

Education Qualification:

• Bachelor’s Degree in Administration, Commerce, Business Management, Computer Science, Information Technology, or relevant equivalent.
• Training in E-Commerce Operations, SEO, or SEM.

Functional/Technical competencies:

• Problem-solving skills and detailed oriented.
• Analytical skills, trouble-shooting skills; planning, and organizational skills.
• Proficient computer skills – MS Office, SAP, Salesforce, advanced Excel skills.
• Communication and Interpersonal skills.
• Excellent teamwork skills and people agility with a high level of collaboration.
•  Excellent interpersonal and communication skills.
• Strong initiative drive and organizational skills.
• Highly organized with strong multitasking skills.
• Good problem-solving and project management skills.
• English (Full professional proficiency - Required).

Minimum Required Experience:

• 2 years of professional work experience working in logistics and supply chain.
• E-commerce Fulfillment and Last Mile Experience.
• Commercial knowledge is preferred. 

All applicants are advised to adhere to application guidelines for consideration. Only shortlisted candidates will be contacted.

NB: Flexi Personnel does not charge candidates for job placement.