REPORTING TO: Head of IT

LOCATION: Nairobi

Our client who is an Oil Marketing Company licensed to undertake the businesses of Importation, Wholesale & Exportation of Petroleum Products is looking to fill the position of IT Support Engineer. 

JOB PURPOSE

The IT Support Engineer is responsible for Stakeholder Management at the following levels:

Internal: 

• All  

External: 

• Media Agencies
• Publishing Companies
• Suppliers and Service Providers

DUTIES AND RESPONSIBILITIES

Functional:

• Maintain essential IT operations, including operating systems, security tools, applications, servers, email systems, laptops, desktops, software, and hardware.
• Installing and configuring computer hardware, software, systems, networks, printers, and scanners.
• Responding in a timely manner to service issues and requests.
• Maintain asset list up to date.
• Develop and maintain a good relationship with local vendors.
• Maintain and update documentation of procedures and configurations.
• User Training/Induction.
• Knowledge of MS365 environment
• Knowledge of OneDrive and SharePoint.
• Knowledge of Teams and videoconferencing devices.
• Helpdesk Ticketing (providing technical support across the company).

QUALIFICATION, EXPERIENCE, AND SKILLS

Minimum Qualifications:

• Bachelor’s degree in computer science, engineering, or a related field
• Excellent communication skills
• Excellent reporting skills

Experience:

• Minimum 2-3 years of experience.

Behavioral Traits:

• A keen eye for detail.
• Quick adaptation to new concepts.
• Clear, precise, and concise business communication (written & oral).
• Resourcefulness and problem-solving aptitude.
• Collaboration Skills.
• Work Ethic.
• Punctuality.

All applicants are advised to adhere to application guidelines for consideration. Only shortlisted candidates will be contacted.

NB: Flexi Personnel does not charge candidates for job placement.