Position: Fraud Prevention Associate

Location: Nairobi.

Reporting to: Fraud prevention Manager

JOB PURPOSE & SUMMARY

Our client who is in the high-tech space offering global technical services is looking for a Fraud Prevention Associate to join their vibrant team in Nairobi.

KEY RESPONSIBILITIES AND DUTIES

• Proactively search and identify fraudulent activities and take the required mitigation measures to prevent fraudulent activities.
• Investigate and resolve user payment transactions within the stipulated rules to increase revenues and prevent potential losses.
• Quality checks, reviews, and evaluates user accounts for potential red alerts
• Review and moderate the accounts of new and existing users based on the set-out criteria and standards
• Reviews potential document variances and identifies true discrepancies
• Determine and analyze existing fraud trends and recommend measures to mitigate and manage potential risks
• Receives and responds to inquiries and complaints from the agents regarding payments
• Provides periodic and ad hoc reporting, referring complex inquiries to higher level personnel
• Analyzes and reconciles simple to moderately complex discrepancies, which require the collection and review of user histories to locate errors
• Track, review, and verify users against the organization’s set out standards
• Follow pre-defined sets of rules that the organization has set to protect its users and maintain their reputation and while ensuring legal compliance.
• Various support tasks assigned as shall be assigned

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

• Bachelor’s Degree in Law, Psychology, Forensics, or Criminology is required.
• Experience:(3-5) years’ work experience as an investigator or fraud examiner in banking insurance or  other related filed is  must.

COMPETENCY AND TECHNICAL SKILLS

• Excellent communication (oral/writing) and presentation skills
• Excellent communication, creative, organizational, and decision-making skills.
• Self-driven, results-oriented, and positive team player.
• Ability to thrive in a  multitasking environment and can adjust priorities on the fly.
• Ability to respond promptly and prioritize workload effectively based on the needs of customers.
• Keen attention to detail and effective time management skills
• Eager to learn, adapt and collaborate at all levels.