Position: Dispatch Coordinator

Location: Nairobi

Reports to: Operations Manager

Our client, a global leader in the design, manufacture and distribution of ophthalmic lenses, prescription frames and sunglasses, is looking for a Dispatch Coordinator to play a crucial role in ensuring their customers receive exceptional service.

JOB PURPOSE

We are seeking a highly organized and detail-oriented Dispatch Coordinator to join our team. The ideal candidate will oversee the dispatch of parcels, manage rider performance, assist in logistics coordination, and ensure smooth warehouse processes. Your role will involve handling goods movement, coordinating with clearing agents, managing inventory, and ensuring compliance with all necessary documentation. 

KEY DUTIES AND RESPONSIBILITIES

• Handle efficient dispatch operations for parcels, ensuring timely and accurate deliveries.
• Monitor and manage rider performance, ensuring adherence to set Key Performance Indicators (KPIs).
• Assist in logistics, including coordinating the movement of goods from overseas and liaising with clearing agents.
• Receive and manage new product inwarding processes, contributing to effective inventory management.
• Collaborate in warehouse processes, ensuring goods exit with necessary documentation and comply with required procedures.
• Handle efficient dispatch operations for parcels, ensuring timely and accurate deliveries.
• Monitor and manage rider performance, ensuring adherence to set Key Performance Indicators (KPIs).
• Assist in logistics, including coordinating the movement of goods from overseas and liaising with clearing agents.
• Receive and manage new product inwarding processes, contributing to effective inventory management.
• Collaborate in warehouse processes, ensuring goods exit with necessary documentation and comply with required procedures.
• Investigate and resolve any delivery-related issues promptly to maintain customer satisfaction.
• Implement and improve standard operating procedures (SOPs) for logistics and dispatch.
• Optimize delivery schedules to maximize efficiency and minimize costs.

MINIMUM QUALIFICATION AND EXPERIENCE

• Degree in supply chain, logistics, or related fields.
• Certificate in Customs Administration or Certificate in Customs and Freight Logistics from KESRA.
• Minimum of 2 years of experience in a similar role.
• Experience with ERP systems, such as Microsoft Ax 2012, SAP, or equivalent.
• Excellent analytical and data sorting skills using Microsoft Excel.
• Previous experience in logistics, including clearance processes and liaising with clearing agents.
• Experience dealing with medical device regulators, especially the PPB, will be an added advantage.

SKILLS

• Detail-oriented with a focus on accuracy in documentation.
• Problem-solving and decision-making skills in logistics and dispatch scenarios.
• Ability to work under pressure and meet tight deadlines.
• Team player with the capacity to collaborate across departments.
• Quick learner with adaptability to changing logistics environments.
• Optimizing route planning for efficient delivery schedules.
• Training and mentoring skills for rider performance improvement.
• Continuous improvement mindset for logistics processes.