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General Worker / Electric Vehicles (EV)
Nairobi,Kenya
ClosedTechnical Officer / Electric Vehicles (EV)
Nairobi,Kenya
ClosedInformation technology / Family Support Services
Nairobi,Kenya
ClosedFinance / Human Resource Management
Nairobi,Kenya
ClosedOperations / Manufacturing
Nairobi, Nyanza and Western Regi,Kenya
ClosedOperational and Managerial / Construction, Electrical and ICT business
Nairobi,Kenya
ClosedResearch and Data Collection / International Research Institution- INGO
Mombasa,Kenya
ClosedAdministration and Finance / Oil & Gas
Nairobi,Kenya
ClosedResearch and Data Collection / International Research Institution- INGO
GARISSA AND TURKANA,Kenya
ClosedBusiness Development / Computer and information technology
Johannesburg (SADC region),South Africa
Closed
Reports to: Customer Service Manager
Our Client, a SACCO is looking for a proactive individual to join the team in the position of Customer Service Officer.
KEY RESPONSIBILITIES:
- Handle all inquiries through the phone, email, online chats, letters, and physical visits by members and potential members.
- Register new members, process all the required documentation, and input the information into the Sacco System
- Direct all queries to the relevant staff, follow up and give feedback to members
- Maintain a clean and updated database of members’ records
- Ensure timely, accurate, and efficient flow of information to and from members of the Sacco in Kenya and the Diaspora
- Maintain a log of members’ complaints, follow up to ensure timely resolution of the complaints, and provide feedback to the members
MINIMUM REQUIREMENTS:
- Bachelor’s degree in Public Relations or Marketing from a recognized University
- Minimum of 2 years professional experience working in Sacco
- Excellent Communication and Interpersonal skills, including the capacity to converse warmly and effortlessly with members
- Good computer, presentation, and organization skills.
- Ability to multi-task, prioritize and manage time effectively
- Integrity and professionalism.
NB: Flexi Personnel does not charge candidates for job placement