Job Purpose

The Call Center Representative will be responsible for outbound customer calls to communicate the business objective & order generation from the key customers.

Key Responsibilities:

• Answer and respond to customer calls: Handle high-volume outbound customer calls, respond to customer inquiries, and resolve customer complaints.
• Provide excellent customer service: Deliver exceptional customer service, ensuring customer satisfaction and loyalty.
• Resolve customer complaints: Resolve customer complaints in a timely and professional manner, escalating issues as necessary.
• Meet sales targets: Meet or exceed sales and performance targets, including call handling time, first call resolution, and customer satisfaction.
• Stay up-to-date on products and services: Maintain knowledge of products and services, including features, benefits, and pricing.
• Collaborate with team members: Collaborate with team members to achieve team goals and objectives.
• Maintain accurate records: Maintain accurate records of customer interactions, including call logs, customer information, and sales data.

Educational Qualifications, Experience, Skills & Competences

• Diploma in any business & related field.
• 1 year experience, preferably in a call Centre environment.
• User level PC skills.
• Communication skills.
• Negotiation skills.
• Decision making skills.
• Language proficiency in English and 2 other local languages.
• Resolve issues in a timely manner.
• Sales experience.
• Marketing experience.
• Career ambition.

All applicants are advised to adhere to the application guidelines for consideration. Only shortlisted candidates will be contacted.

NB: Flexi Personnel does not charge candidates for job placement.