REPORTING TO: HEAD OF BUSINESS

Our client, a prominent microfinance institution in Kenya, is seeking a dynamic leader with a passion for microfinance and a proven track record of delivering results to join their team as a Branch Manager. The Branch Manager will drive business development and optimize branch operations while delivering exceptional customer service and achieving strategic growth targets.

 JOB PURPOSE                                         

The role is responsible for business development and operations, ensuring compliance, staff engagement and business acquisition to grow profitability in line with strategy of the bank.

DUTIES AND RESPONSIBILITIES

• Implement business development initiatives to grow deposits, customer numbers, loans and non-funded income at branch level
• Support marketing initiatives and give feedback on products performance in the branch markets
• Cross-sell and upsell new business partnerships to increase income streams to the branch and the bank in general
• Ensure compliance with both internal and external regulatory requirements
• Review and report any Money Laundering risks associated with business processes and existing customer base.
• Develop the branch business strategy in line with the corporate strategy.
• Formulate and implement branch business plans, forecasts and budgets and ensure control and reviews.
• Implement the Bank's business development strategy at branch level including growth in customer base, NFI, liabilities and assets to maximize profitability.
• Oversee customer service delivery to maximize acquisition and retention.
• Monitor and manage Operation and Business Risks to maximize profitability and reduce exposures.
• Maintain security of staff and assets at the branch.
• Provide leadership, direction and pace to branch team.
• Build, develop and maintain a high-performance culture.
• Identify knowledge gaps and recommend training and mentoring initiatives.
• Act as liaisor1 between branch and other departments / units.
• Ensure implementation and compliance with policies and procedures.

EDUCATION, PROFESSIONAL QUALIFICATIONS AND EXPERIENCE

• Bachelor’s degree in a business-related field
• 7-8 years’ experience in Business development in a financial institution, preferably a Bank.
• Proficiency in Microsoft Office Suite.
• Leadership and assertive skills.
• Customer service orientation.
• Negotiation and persuasion skills.
• Strong interpersonal skills.
• Organizational skills.
• Problem analysis and problem-solving skills.
• Decision Making Skills.
• Integrity.

All applicants are advised to adhere to the application guidelines for consideration. Only shortlisted candidates will be contacted.

NB: Flexi Personnel does not charge candidates for job placement.