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  • Arabic Speaking Call Centre Agents
    Nairobi,
    Closing Date: 22/03/2024
    Closed
    Publish Date: 21/08/2024

    Arabic Language Speaking Call Center Agents.

    Location: Nairobi

    Our client, an international organization who is a leading provider of language interpretation services is seeking to recruit Arabic language speaking call center agents.

    Duties and Responsibilities

    • Assist our client’s community and help resolve inquiries empathetically, accurately and on time.
    • Make well balanced decisions and personally driven to be an effective advocate for our community.
    • Investigate and resolve issues that are reported on client platform such as requests for account support.
    • Respond to user inquiries with high quality, speed, empathy and accuracy.
    • Gather, analyze and utilize relevant data to develop ways to improve the overall user experience on the site.
    • Identify inefficiencies in workflows and suggest solutions.
    • Recognize trends and patterns, and escalate issues outside the company policy to the global team.

     

    Qualifications and Experience

     

    • Between 21-35 years.
    • Must be living in Kenya and have statutory documents.
    • Must speak fluent English and Arabic languages.
    • College education mandatory.
    • Must be currently unemployed or working as a casual.
    • Must possess strong interpersonal skills, verbal and written communication skills and most importantly empathy.
    • High affinity and cultural awareness of political/social situation regarding the relevant market/region.