Position: Analyzer Sales & Service Lead Engineer

Location: Nairobi, Kenya

Reporting to: Director (Sales & Operations)

Our client, a leading provider of industrial automation and process control solutions in the region is looking for an Analyzer Sales & Service Lead Engineer to join their dynamic team. The role holder will be responsible for operational expansion and technical coordination within the East African region.

JOB PURPOSE & SUMMARY

The selected candidate will be the technical focal point with existing and potential Analyzer customers pertaining to Sales and Service support. The Analyzer Sales & Service Lead Engineer shall conduct training, maintain customer relationships, conduct site maintenance & installation services, offer technical support, and oversee quality improvement exercises.

KEY RESPONSIBILITIES AND DUTIES

• To perform site visits within East Africa, mainly in Kenya, to identify and generate new prospects.
• To drive analyzer sales and service business within East Africa.
• Pipeline development and management of partners along with maintaining reporting and visibility into performance against all revenue and activity KPIs.
• Research market trends and advise on new products and opportunities that can be ventured into for an increase in revenue.
• To perform commissioning/troubleshooting support on analyzers.
• Complete accurate service records both electronically and manually
• Liaise with the supervisor to coordinate ongoing operations and expansion of operations.
• Develop business penetration strategies and share projections to achieve set targets from various industries.
• Understand and convey complex customer requirements on both a business and technical level and provide solutions that translate into business.
• Attend trade and industry consumer events along with networking activities along seminars and other meetings.
• To be able to review and recommend analyzers’ spare parts and maintenance activities.
• Proactively participate in the quality systems and quality improvement
• Provide first-line technical and strategic advisory, maintenance, & installation support to customers, communicate solutions or actions, and take ownership of the same.
• Perform visual final inspection (QA) and recommend/order/replenish parts for service.
• Providing training/demo to customers on Yokogawa Products

QUALIFICATIONS:

EDUCATION/KNOWLEDGE AND EXPERIENCE

• Candidates should have an engineering background, qualified & specialized in Electronics/Instrumentation/Chemical Engineering.
• Shall have 8+ years of experience in analyzer-related work such as design, engineering and maintenance procedures, calibration, troubleshooting, testing and commissioning, and training on a diverse range of analyzers like Liquid, Gas analyzer, etc.

COMPETENCY AND TECHNICAL SKILLS

• Must be conversant with a few process applications, and able to design appropriate sampling systems.
• Shall be able to understand and troubleshoot analyzers’ sample conditioning systems.
• Trouble-shoot and resolve analyzer-related problems.
• Shall have sufficient experience in handling different models of analyzers. Hands-on analyzers shall be an advantage.
• Knowledge of Field instruments and analyzers shall be an added advantage.
• Strong problem-solving skills, critical thinking, excellent analytical ability, strong judgment, and the ability to deliver high performance and high levels of customer satisfaction.
• Adhering to Principles and Values
• Deciding and Initiating Action
• Must be able to work under extreme pressure.
• Very high work ethic and personal integrity
• Discreet