LOCATION: Nairobi, Kenya (Remote Support – U.S. Healthcare Operations)

Our client in the healthcare industry seeking a highly skilled Administrative Assistant to provide critical support to their U.S.-based homecare operations.

 JOB PURPOSE                                         

This role will focus on scheduling coordination, administrative support, staff-client alignment, and documentation management to ensure high standards of care delivery and operational continuity. The role requires independent judgment, strong organizational skills, and the ability to multitask in a fast-paced healthcare environment.

DUTIES AND RESPONSIBILITIES

• Schedule weekly visits for field staff (nurses, therapists, aides) in alignment with clinical directives.
• Adjust and update schedules promptly in response to changes or approvals.
• Review insurance prior authorizations to ensure compliance with approved visit plans.
• Report scheduling issues and client concerns to clinical managers in a timely and effective manner.
• Manage and document employee performance issues (e.g., absenteeism, unreliability, non-compliance).
• Collaborate with supervisors to resolve client complaints and ensure service continuity.
• Lead or support internal scheduling projects as directed by the Branch Manager or Administrator.
• Participate in staff training on documentation procedures aligned with care plans.
• Contribute to ongoing quality improvement initiatives and committee activities.
• Perform other administrative or coordination duties as assigned.

Educational Qualifications, Experience & Competencies

• Bachelor’s degree in Business Administration, Healthcare Management, or a related field.
• Minimum 3 years of experience as an administrative assistant, office manager, program coordinator, or scheduling coordinator, preferably within the healthcare industry.
• Excellent interpersonal, written, and verbal communication skills.
• Strong planning, prioritization, and time management abilities.
• Ability to apply judgment and common-sense decision-making in real-time situations.
• High level of computer literacy and proficiency in Microsoft Office Suite.
• Attention to detail and strong problem-solving skills.
• Ability to work independently and within a cross-functional team.
• Professional demeanor with a cheerful, positive attitude and strong work ethic.
• Experience with scheduling coordination in healthcare or similar sectors is highly desirable.

All applicants are advised to adhere to the application guidelines for consideration. Only shortlisted candidates will be contacted.

NB: Flexi Personnel does not charge candidates for job placement