Our client, a leading insurance and financial services organization with presence across Africa, is seeking to hire a Branch Manager to join their team in their Ugandan Central Office.

JOB PURPOSE:

This individual will generate revenue for the company, increase visibility and presence within the specified geographical area. They will create strong stakeholders’ value through overseeing efficient utilization of available resources and ensure customer focus across the region.

KEY ROLES AND RESPONSIBILITIES:

Revenue generation and growth in all business lines: -

• Develop and implement effective strategies and initiatives to generate revenue at the branch.
• To formulate and implement pipelines management systems and ensure their control and periodic reviews.
• Increase quotation conversion rates through targeted sales strategies and follow-ups to ensure that they are tracked weekly.
• Ensure 85% renewal retention rate for all business lines by maintaining customer loyalty through service improvements.
• Onboard new Intermediaries to grow business.
• Open new markets and distribution channels e.g. local check offs for Ordinary Life.
• Ensure prudent underwriting and proactive claims oversight to sustain acceptable loss ratios in line with company standards.
• Enhance Product portfolio diversification through cross-selling and upselling.
• Raise the company’s profile and enhance its visibility by positioning it strategically within the region for a bigger market share.
• Strategic lobbying and negotiation for tender businesses
• Lead branch-level market intelligence gathering and coordinate competitive quotation inputs to support timely and well-informed underwriting decisions for tenders and non-tender business.
• Support marketers in the presentations and other logistics to deliver business.

Salesforce effectiveness: -

• Provide leadership and support to the staff, sales, and marketing team by driving the implementation of the corporate strategy, through training and motivation to achieve the organizational objectives.
• Ensure bi-weekly morning huddles and pipeline management discussions for all producers in the branch.
• Ensure product training to financial advisors, Marketing Executives, BSO, wealth advisors and underwriters.
• Inculcate a high performing culture to the branch sales teams through mentoring and guidance.
• Performance review and strategy meeting with producers to monitor progress.

Business processes: -

• Consistently monitor and provide market intelligence reports and identify potential for both business acquisition and strategic planning.
• Collaborate in product development for customized products to suit a particular region’s needs.
• Prepare regular and periodic reports to management that provide the overall strategic performance of the department-topline and bottom line.
• Support the development of branch targets and strategic plans that align with corporate priorities and performance expectations.
• Planning for the branch budgets.
• Conduct market activations and business promotions in liaison with PR team to increase brand visibility.
• Efficient management of company resources

Enhance Stakeholders & Intermediary engagements: -

• Recruit, train, and motivate intermediaries for business growth.
• Organize and represent the company in all relevant forums e.g. cooperative societies AGMs, leader’s meetings, and seminars.
• Enhance relationships and engagements with Cooperative entities, Key clients, Agents & Brokers through visitations and communication.
• Conduct planned intermediary training sessions and on need basis.
• Identify and recommend strategic partnerships.
• Review and recommend sponsorships.

Internal processes and customer service: -

• Make interventions in the branch to maintain the established customer service standards.
• Developing and maintaining good working relationships with intermediaries and customers and delivering good customer service by responding swiftly to their queries and concerns.
• To oversee customer service delivery, maintenance, and improvement of service standards to ensure customer satisfaction and retention.
• Administratively managing all the branch matters by acting as the CEO of the branch.
• Assisting the regional manager as and when assigned roles.

Policy & Compliance: -

• Ensure full credit control policy compliance.
• Ensuring compliance with set underwriting guidelines and standards.
• Ensure compliance with both internal and external regulatory requirements at the branch level e.g. local authority licensing etc.
• Support internal and external audits by providing necessary documentation.

Performance management and staff engagement: -

• Conduct performance appraisal, coaching, and mentoring staff.

EDUCATIONAL QUALIFICATIONS & CAREER EXPERIENCE:

• A bachelor’s degree in related field. An MBA will be an added advantage.
• A Diploma in Insurance, ACII, or CIM.
• 6 years and above of relevant experience.

You can join our WhatsApp Qazi Talent Community using the following link: https://whatsapp.com/channel/0029Vb7iUOECHDygGMjpG62G 

All applicants are advised to adhere to the application guidelines for consideration. Only shortlisted candidates will be contacted.

NB: Flexi Personnel does not charge candidates for job placement.