RSA TECHNICIAN – LICENSED TECHNICIAN RIDER

DESCRIPTION

Our client, a leading automotive manufacturer in Electric 2&3 Wheelers offering continued renewable energy technology and ride-hailing service provider and affordable transportation solutions through excellent customer service is seeking to recruit and RSA Technician – Licensed Technician Rider

JOB PURPOSE

The RSA Technician (Licensed Technician Rider) is a critical frontline role within Spiro Kenya’s aftersales operations. The technician will be part of the 24-hour Roadside Assistance (RSA) team, providing on-call support to Spiro riders in need of emergency technical help, repairs, or basic maintenance in the field. This role requires a licensed motorbike rider with strong technical skills, excellent customer handling, and the ability to troubleshoot and resolve electric vehicle (EV) issues on-site, day or night.

KEY DUTIES AND RESPONSIBILITIES

Emergency Technical Support

·       Provide on-site diagnostics, repair, and recovery support for Spiro riders experiencing breakdowns or technical issues.

·       Attend to RSA calls during assigned day or night shifts based on rota or emergency escalation. 

·       Support minor repairs and troubleshooting for EV bikes, battery faults, or controller errors. 

Field Maintenance & Minor Repairs 

·       Carry out preventive maintenance or quick service interventions in the field to restore bike functionality and reduce downtime. 

·       Accurately document interventions and escalate complex issues to the service center when needed. 

Rider Support & Customer Service 

·       Provide professional and courteous support to Spiro riders, ensuring confidence and safety during breakdown incidents.

·       Educate riders on basic troubleshooting and safe practices where applicable. 

Safety & Compliance 

·       Ensure use of full PPE, safety tools, and adherence to Spiro’s RSA protocols and traffic regulations at all times. 

·       Maintain cleanliness and readiness of the RSA motorbike and toolkit assigned. 

Reporting & Coordination 

·       Log all RSA calls, repairs, time-on-site, and parts used through the digital reporting system. 

·       Coordinate with the service station and RSA control center for dispatch, tracking, and follow-ups.

EDUCATION QUALIFICATIONS, EXPERIENCE, SKILLS, AND TRAITS.

·       Diploma or Certificate in Automotive Engineering, Electrical Engineering, or related field.

·       Minimum 2 years hands-on experience in motorcycle or EV maintenance and repair.

·       Prior experience in roadside assistance or mobile service support is an added advantage.

·       Valid motorcycle license (Class F or G) with a clean riding record.

·       Training or experience in electric vehicles (EVs) is a strong advantage.

Key Skills & Competencies:

·       Excellent technical diagnostic and repair skills

·       Ability to work independently under pressure

·       Good communication and rider-facing service skills

·       Strong sense of responsibility and safety awareness

·       Flexibility to work night/day shifts, weekends, and holidays on a 24-hour rota

·       Basic knowledge of mobile apps and digital reporting tools

·       Shift Structure: 24-hour coverage via rotational Day and Night Shifts (8 or 12-hour blocks)

·       On-call availability during assigned shifts, including weekends and public holiday

All applicants are advised to adhere to the application guidelines for consideration. Only shortlisted candidates will be contacted.