Description

Our client, a leading automotive manufacturer in Electric 2&3 Wheelers offering continued renewable energy technology solutions through excellent customer service is seeking to recruit a Recovery Officer.

JOB PURPOSE

The Recovery Officer is responsible for recovery activities related to the assigned branch as well as building and maintaining effective working relationships with clients and external stakeholders. The person is responsible for collections, repossessions, attending to emergency cases, client/rider cases and any additional assigned task as per the company policies and repossession list. 

KEY DUTIES AND RESPONSIBILITIES

1. Collections

• Visit and negotiate payment with client (Where the client is unable to make a payment refer to repossession.
• Confirm payment from the client.
• Discuss and sign off an agreed payment plan as per Spiro collection policy.
• Send a ticket to the Recovery Daily Submission file and attach the loan collection agreement.

2. Repossession (Where the client is unable to make a payment refer to Repossession)

• Review assigned repossession cases.
• Visit and negotiate payment with client and where the client is unable to make payment.
• Client to sign the Repo Form in duplicate.
• Discuss and advise the client on the procedure to follow to regain possession of the bike.
• Obtain current contacts of the client for follow-up and collection.
• Send a ticket to the Recovery Daily Submission file and attach the Repo Form and pictures of the bike.
• Take the bike to storage and submit the Repo Form to the warehouse Manager

3. Emergency Cases/Client Rider Issues

• Respond to all emergency cases assigned with promptness.
• Recover the bikes in coordination with authorities and boda boda network.
• Respond to all client rider cases assigned with promptness.
• Recover the bikes in coordination with boda boda network or authorities where the case requires

4. Networking and building relationships.

• Visit stages, police stations and other relevant stakeholders to maintain build effective networks.
• Create a professional working relationship with the contacts' office holders for the purpose of getting assistance, when necessary, in the course of work.
• Collect, update and verify relevant contact information for assistance in the course of work. (Stage Chairman, police, local administration and other required stakeholders).

5. General

• Follow company's policies.
• Fulfil any other tasks given or approved by management that is work-related and aimed towards company's goals and targets.
• All tasks and responsibilities are done on time

QUALIFICATIONS, EXPERIENCE, SKILLS, AND TRAITS

• Minimum of a Diploma in a Business-related field.
• 2 years of experience in a credit/collection’s environment.
• Must have a MOTORCYCLE LICENSE with at least 1 year riding experience.
• Technical skills typically require the use of certain tools and the technologies required to use those lools.)

• Excel — basic
• Google sheets proficient
• Reporting

• Abilities that influence how a person interacts with others and responds to certain.
• Must adhere to the company code of conduci
• Embraces, leads and embeds change
• Must actively demonstrate the values of the organization.
• Just lead, attend and participate in team meetings
• Motivates, coaches and develops others
• Clear Communication and active listening skills
• Strong Ethics and Standards.

All applicants are advised to adhere to the application guidelines for consideration. Only shortlisted candidates will be contacted.

NB: Flexi Personnel does not charge candidates for job placement.